Policy - Domestic Objects

Welcome

Welcome to my store. All the items sold here are handmade and designed to inspire the imagination of children.

Payments

All items must be paid for before shipment. We accept credit cards, PayPal. Local Vancouver and Singapore pick up is available.

Shipping

Our products take between a day and up to 4 week to ship depending on current stock and custom order load. Please message me for a timing estimate in the colour you like. I'll get back to you ASAP.

Standard shipping takes 4-6 business days to arrive within Canada and the USA and up to 8 days for International orders. A tracking number will be provided for all USA and Canada orders.
USA orders. You can use the same Canada Post tracking number in USPS once your item arrives in the USA for more detailed tracking information on the location of your parcel.
International Orders: The same tracking number will work in your local postal services tracking system when it arrives in your country.

Please message me if you would like a shipping upgrade or if you have a deadline that needs to be met. We will do our very best to get your item to you on time.

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

There is a no return policy on anything custom made. We will accept returns for non custom orders in NEW, unused condition within 14 days. Return shipping is responsibility of the customer. You will receive a refund (minus shipping) within 2 business days of the product arriving in new unused condition at Domestic Objects HQ. Please contact me to discuss.

Additional

If you are interested in bulk wholesale purchases, please message me.
We accept custom orders, message me to discuss.

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